WELCOME TO SERAPHINA BROWS & BEAUTY!
Kindly ensure you read the following information thoroughly before scheduling your appointment!
I am located inside TBPH Beauty Studios, located 1-4 Wilkinson rd, Upper Level - Suite 222, Brampton.
POLICY
Deposits:
All appointments require a non-refundable deposit to secure your booking. Deposits are processed via credit card. Deposits can be transferred to reschedule an appointment if the change is made at least 24 hours prior to your scheduled time.
Payments:
The balance of your appointment is due in cash.
Cancellation Policy:
We ask that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. For your convenience, you can easily cancel or reschedule by using the link provided in your email confirmation.
Cancellation Fee:
In the event that you fail to show up for your appointment without prior notification, we will proceed to charge the remaining balance to the card we have on file. For appointments involving ombre powder brows and brow lamination, a $50 fee will be charged in case of a no-show without prior communication. This fee is necessary due to the high remaining balance of these services. Please be aware that your appointment reserves a dedicated time slot, preventing others from booking, and a no-show directly impacts the potential earnings of my small business.
Late Arrivals:
Please arrive on time for your appointment to ensure the full service can be provided. If you arrive late, we will do our best to accommodate your service within the remaining time. However, in some cases, a reduced service may be necessary.
Late Fees:
If you arrive more than 10 minutes late, a $15 late fee will be applied. However, I'm happy to waive this fee if you inform me in advance that you'll be running behind. This policy is in place to respect the schedule of all our clients.
In cases where you're over 15 minutes late, and I have subsequent appointments, we will need to reschedule. Please note, in such scenarios, the initial deposit will not be refunded. It's crucial to notify me ahead of time if you anticipate being late. Timely communication is greatly appreciated to ensure smooth scheduling for everyone. Thank you for understanding.
Refund Policy:
We do not offer refunds for completed services. However, if you experience any issues, please contact us, and we will work to resolve them.
Sanitation and Safety:
We adhere to strict sanitation and hygiene standards to ensure your safety and comfort.
Please inform us of any allergies or skin conditions before your service.
Promotions and Discounts:
Promotions and discounts may be available from time to time. Please inquire about current offers.
Privacy Policy:
Your personal information will be kept confidential and used only for appointment scheduling and communication.
Thank you for understanding these policies. I aim to provide a convenient, comfortable, and professional service, and I look forward to enhancing your beauty soon!
For additional information on my policies, services, pricing, or any other inquiries, don't hesitate to reach out to me at 416-826-9418. I'm here to assist you with any questions you may have.